What’s Your Business Mantra? And When To Commit to It

“Ready, Aim, Fire” or “Done is Better Than Perfect”?
Business and career coach Bill Jones first appeared on motivational posters in the 1920s and 30s.

Here’s the conventional wisdom, but does it still apply? (Business and career coach Bill Jones first appeared on motivational posters in the 1920s and 30s.)

WHY DONE IS BETTER THAN PERFECT, says the Etsy Blog title for the June 20, 2013 entry by Alexandra Ferguson. And then the art shows a cute cushion with the message, Ready, Fire, Aim.  As the originator of “‘Done’ is better than ‘perfect'”  (explained in an addendum to an earlier post to this blog), I like to think that in today’s conditions these mottos make more sense than they did in Bill Jones’s day.

Ms. Ferguson observes that many businesses get stuck in “paralysis by analysis” rather than going forward. Her own story is a case example that encourages leaping from the daydream stage into production and selling – in her case, selling her handmade cushions on etsy.com. Her first offering of message pillows she’d already made cost $1.60 in listing fees, a very low capital requirement to enter a business! No lease. No significant inventory. No staff. No equipment beyond what she’d needed for gift-cushion making as a hobby. Her launch served as a market test — and a commitment test. Was this really a business she could stay in? DUMBO-based etsy.com made it not only cheap and easy to get her product to market, but the market itself is global.

Smorgasburg and the Brooklyn Flea help other artisan-entrepreneurs test themselves in the food business by providing venues and some basic disciplines. The Brooklyn Botanic’s celebration of hot chiles is another. Ample Hills Creamery founder Brian Smith took his unusual ice cream flavors to market via ice cream trucks and kiosks before committing to that first lease in Prospect Heights. Brooklyn’s growing network of co-working spaces and commercial kitchens keep equipment and production space costs thinkably low. Share-and-learn facilities like 3rd Ward  in Williamsburg can graduate their biggest successes to Industry City in Sunset Park.

Brooklyn Artisan Executive Editor Basia Hellwig reports in “Start Ups Aren’t for Sissies” on some entrepreneurial thrills and chills. Her stories provide mental preparation. BA Executive Editor Joy Makon’s look inside Alchemy Creamery gives another window into what’s involved. BA Executive Editor Phil Scott and Contributor Bruce A. Campbell have reported on Brooklyn’s Makerbot, pioneer of 3D printers. There’s venture capital out there to back some winners.

Tomorrow, Brooklyn’s first food and drink trade show, Brooklyn Eats, presents a new opportunity. It is sponsored by the Brooklyn Chamber of Commerce and a host of corporations like commercial Citibank, Fairway, Whole Foods, National Grid, Verizon, and Acumen Capital Partners LLC and Jamestown Properties, as well as the Daily News and Edible Brooklyn as media partners.

The bright line between artisan and entrepreneur shines when the Alexandra Fergusons and the Brian Smiths of the world realize they’re not just creating cute cushions or unique premium ice cream flavors, they’re creating businesses. Should they move beyond bootstrapping? How much bigger can small-batch get before small-batch loses its edge? Sounds like it’s time for a serious, stage-two business plan. That’s when a trade show like Brooklyn Eats or a presentation to a venture capital fund really starts to make sense. It’s only been a very few years since Makerbot stepped up, after all, and it’s now valued at $403 million. Who’s next?

Brooklyn Artisan Editor & Publisher Anne Mollegen Smith was editor-in-chief of Working Woman magazine when its circulation grew to 950,000.

Be an Operator, Not a Hustler…and Other Tips for Business Success

BUSINESS OWNERS SHANE WELCH, FOUNDER OF SIXPOINT BREWERY in Red Hook, Matthew Tilden, founder of SCRATCHbread in Bed-Stuy and Charlie Sahadi, proprietor of Sahadi Importing Co. in Brooklyn Heights, showed their business scars and shared some hard-earned wisdom at a recent Brooklyn Public Library conversation, “Fantastic Food,” led by photographer Randy Duchaine, whose “Created in Brooklyn” exhibition of portraits inspired the series:

If the adjoining property comes up for sale, buy it.—Charlie Sahadi
Sahadi remembered this advice from his father when two buildings on Atlantic Avenue came up for sale in 1977 for what seemed, at the time, an impossibly astronomical price. “Owning your property is a very big plus. Landlords want to become your partner without doing the work. We scrimped and bought the buildings. Now when I look back at the price, of course, I feel as if we stole the property.”

“You have to innovate—adapt and change with the times,” says Charlie Sahadi (above). “Sahadi’s is an ingredients store, but then we opened a deli to show off what you can make with these ingredients.” Photograph © 2013 by Randy Duchaine

“You have to innovate—adapt and change with the times,” says Charlie Sahadi (above).
“Sahadi’s is an ingredients store, but then we opened a deli to show off what you can
make with all these ingredients.” Photograph by RandyDuchaine.com

When a cohort of producers grows up in a neighborhood, that’s good. —Shane Welch
“We all root for each other. If there’s only one place in a neighborhood, it might be hard to get people to come to you. But now in Red Hook you have roving bands of food tourists who make a day of it and stop at three or four places.” (Similarly, Sahadi talked about Trader Joe’s opening up near his store, which far from being a competitive threat, is introducing a whole new set of customers to Sahadi’s, he says, and helping make “downtown Brooklyn a foodie paradise.”)

“We knew Brooklyn would grasp what we were doing with beer,” says Shane Welch, front, with his Sixpoint Brewery crew. “And the mineral profile of the water here is virtually perfect for brewing.” Photograph © 2013 by Randy Duchaine

“We knew Brooklyn would grasp what we were doing with beer,” says Shane Welch, front, with his Sixpoint Brewery crew. “And the mineral profile of the water here is virtually perfect for brewing.” Photograph by RandyDuchaine.com

Don’t take yourself too seriously, but do serious work.—Matt Tilden
“Be humble. Work hard, focus on community betterment and sharing knowledge. A brand is a living breathing thing; for us, it’s a statement about food.”

Make the transition from hustler to operator—a perspective Tilden remembers Welch sharing with him over dinner one night.
Welch explains: “Everyone starts out hard-scrabble, hustling. But as you and the business grow and mature, you legitimize. Operators figure out how to get things done the right way. It can be poisonous if you remain a hustler. Say you do building without permits and then someone gets hurt. That could be the end of your business.”

Matt Tilden, founder of SCRATCHbread: “Brooklyn is approachable sophistication. It’s a family culture with an edge. I relate to raw and rustic.” Photograph © 2013 by Randy Duchaine

Matt Tilden, founder of SCRATCHbread: “Brooklyn is approachable sophistication.
It’s a family culture with an edge. I relate to raw and rustic.” Photograph by RandyDuchaine.com

Give people a good product, at a fair price, with good customer service.—Charlie Sahadi 
When Sahadi says, “Our customers become our friends,” you believe him if you’ve ever stepped inside his store. “Shopping with us has to be a pleasurable experience. We’re part of our customers’ lives. Otherwise, we’d just be another store on Atlantic Avenue.”

Can’t the City Make It Easier?

This is one they all could agree on. Regulations are one of the biggest threats to New York City small businesses, they said. You have to be on top of them, and there are hundreds of them—city, state, federal—and they seem to change almost hourly. Dept. of Agriculture, NYC Dept. of Health, Landmarks Preservation, Dept. of Buildings, the list goes on.

Yes, of course these owners value their customers’ safety and health. But can’t it be easier? A 2008 update to the NYC building code complicated everyone’s lives enormously, they report. Sahadi’s first planned a store renovation in 1999; they got all the approvals, but then decided to postpone construction when they bought a big warehouse in Sunset Park. By the time they were ready to build, the 2008 revision was in effect. “It drove us a little crazy to get all the right permitting,” says Sahadi, “especially since our buildings also come under the Landmark Preservation Commission.” He credits his son, Ron, and his daughter Christine with managing the project and getting it done.

A sole proprietor can find it overwhelming to manage the contracting, building and running back and forth to city offices for permitting while keeping the business going—not to mention staying on top of the regulatory changes. Shane Welch finds himself dealing with the Dept. of Homeland Security now, since the Tax and Trade Bureau, which governs the excise tax on beer, was swallowed up in it. Day-to-day, it’s a little like being nibbled to death by ducks. For instance, SCRATCHbread got a ticket recently because its benches were three feet further out than they were supposed to be—one of hundreds of details a business must keep track of. “Now don’t you think the inspector could simply have pointed it out?” Matt Tilden wondered. “I’d have been happy to move them.”

The “Created in Brooklyn” exhibit is on display at Brooklyn Public Library until August 31. The conversations continue in June and July, on Wednesdays from 6:30 to 8 pm: June 26, Design Crafts; July 10, Urban Adventures; July 17, Art & Music.

Start-ups Aren’t for Sissies

Created in Brooklyn: Food and Drink Entrepreneurs Talk Shop 
Sharing their business stories: from left, Matthew Tilden of SCRATCHbread, Shane Welch of Brooklyn Brewery and Charlie Sahadi of Sahadi's

Sharing their business stories: from left, Matthew Tilden of SCRATCHbread, Shane Welch
of Sixpoint Brewery and Charlie Sahadi of specialty food retailer Sahadi’s.

ANY BUDDING ARTISANS IN THE AUDIENCE at a recent Brooklyn Public Library panel, “Fantastic Food,” would come away both sobered and heartened. Three business owners—Shane Welch, founder of Sixpoint Brewery, Matthew Tilden, founder of SCRATCHbread and Charlie Sahadi, proprietor of Sahadi Importing Co.—all shared disaster stories and cautionary tales but there they were, smiling happily about the businesses they ran, unanimous that they’d go through it all again in an instant.

The June 19th event was the first in a series of conversations the library has organized around an exhibition of portraits by photographer Randy Duchaine called “Created in Brooklyn,” which will be on display until August 31.

Photographer Randy Duchaine led the conversation.

Photographer Randy Duchaine, whose portraits inspired the conversation series.

Duchaine, who led the conversation, has evocatively captured dozens of Brooklyn makers and creators who “come here to live their dreams, express themselves, start a business and contribute to society through their talents,” as he puts it. “They represent…a sense of independence and the ability to stand on their own two feet and proudly say, ‘This is what it means to be an American in Brooklyn!’”

The lively interchange was followed—lucky us—by samples of the businesses’ artisanal breads, beers and Mediterranean appetizers. Here are some of the start-up war stories they shared:

Shane Welch, Sixpoint Brewery  “It’s hard to secure a commercial lease with no assets, no credit, no money. So we had to hard-scrabble it.” In 2004, he and a partner found an 800-square-foot garage to rent in Red Hook, not exactly ideal for a brewery and full of old equipment. “It was a junkyard really.” They cleaned it out and bought a couple of used tanks for a few hundred dollars at auction—one had been a dairy tank and another was rusted out. That one came with its own craft brew karma. It turned out it had been used originally by the Sierra Nevada Brewing Co. in California and had probably literally worked its way to the East coast, being handed from hopeful brewer to brewer. “I have a background in chemistry so we made a solution that no living organism could survive. We emptied them, scrubbed them out, sanitized them, bleached them.”

Bright Side: Sixpoint just closed on the purchase of property next door and is establishing power cred in the red hot world of craft beer. It is on the brink of a big expansion, planning to build a new brewing facility to suit this time.

Charlie Sahadi, Sahadi Importing  “I was 23 when my father died suddenly. I’d been working in the business, but my father’s approach was, ‘Let me worry about the business, you take care of the customers.’ So when he died, I had no idea how to do certain things. ‘Where do we get the feta?’ I asked his partner. ‘I don’t know.’ ‘How about the olives?’ My father had been the dominant partner so all the details went with him.” Luckily, Sahadi was able to get in touch with a bookkeeper his father had used in the past, to come in and temp. She knew exactly where they bought the feta and a lot more besides, and her “temp” job has lasted 25 years.

Bright Side: Sahadi Importing has become an institution on Atlantic Avenue and is celebrating its 65th year in business. “You wake up and every day’s a challenge, but that’s what I love.” The store went through a recent renovation and expansion, overseen by his daughter Christine and son, Ron. Charlie Sahadi has justly earned the title of the Ambassador of Atlantic Avenue.

Matt Tilden, SCRATCHbread: “I was working as a chef 115 hours a week and wanted out. I kept thinking, I really don’t want to work somewhere where a pan gets thrown across the room because someone made a mistake. I answered an ad: ‘We have wood oven, you make bread’ and began moonlighting as a baker. I traded bread for rent; for a while I lived out of my car. Four years later, I wanted my own place. We raised a little money from selling at markets and Kickstarter. With no capital there are so many adjustments you have to make. You can’t always do things the way you would with proper funding. I got a friend to deposit money temporarily in my account so I could get approval for a lease. I staffed with interns, lots of interns.”

Bright Side: Everyone’s on payroll now. After doing a wholesale business with restaurateurs like the Union Square Hospitality Group of Danny Meyers, SCRATCHbread has refocused on its retail presence in Bed-Stuy. “We are all about being a conscious owner. Eating healthy is hard, I know that. When you put something in your body, it’s fuel. We like giving people good nourishment, caring for people. We play good music, focus on hospitality, something I’ve always admired about Danny Meyer.”

More, later, on some of the business tips they shared—and one thing they all agreed on. Plus a few of Randy Duchaine’s photographs.

Mark your calendar for the next conversations in Brooklyn Public Library’s “Created in Brooklyn” conversation series led by photographer Randy Duchaine. Held Wednesdays from 6:30 to 8 pm in June and July: Design Crafts, June 26, Urban Adventures, July 10 and Art & Music, July 17.

Photographs by Basia Hellwig

Correction: An earlier version gave an incorrect date for the Design Crafts “Created in Brooklyn” event. It takes place on June 26.

3-D Printer Pioneer MakerBot Acquired for $403 Million

MAKERBOT, DEVELOPER OF A POPULAR 3-D PRINTER, today announced that it is merging with Stratasys in a deal worth $403 million. The Brooklyn-born and -based MakerBot recently moved into a 50,000 square foot space in Sunset Park. Not bad for a four-year-old startup.

Bre Pettis, CEO of Makerbot, at last summer's Maker Faire in Queens.

Bre Pettis, CEO of MakerBot, at last summer’s Maker Faire in Queens.

Notes to Self (With a Nod to Bill Jones)

One might quibble about how "objective" the pep-talk is, but the Bill Jones motivational posters have clear messages.

One might quibble about how “objective” the pep talk is, but the Bill Jones motivational posters have clear messages.

 OFF MY MIND AND ONTO MY DESKTOP: One can relish the relief of listing tasks to be done tomorrow in order to  stop worrying about them tonight. Whether it’s on a piece of paper, in a file on the computer, or on a whiteboard in the corner, it’s good to leave the list at work when the day’s over. If it’s in an app on a mobile, best not to check it until tomorrow.

Off my desk and onto yours: Delegating has at least two forms. One is giving away the task and putting it completely out of mind, knowing the results will be apparent without further effort on your part. The other is assigning the task and expecting to follow up to be sure it gets done, to praise or nudge or redirect. In the second case, the task hasn’t really been given away, it’s just been transformed from one kind of task to another.

Off my list and out of my mind: It’s worth remembering that one form of prioritizing is not letting a task get onto one’s personal to-do list in the first place. If the list has gotten too long anyway, then decide which things not to do. Let go of them, at least for now. That keeps the list from being overwhelming.